At Longevity, we pride ourselves on customer satisfaction. If you are not completely satisfied with your purchase we offer a straightforward return/refund policy to make the process as convenient as possible.
Please read the following guidelines regarding our return/refund policy:
1. Returns Eligibility:
- Our return policy applies to all products purchased directly from Longevity.
- Returns are accepted within 30 days from the date of delivery, if the return request is made after the specified timeframe, we will not be able to process the return/refund.
- Due to hygiene and safety reasons, the item(s) must be unopened, unused, undamaged, and in its original packaging to be eligible for a refund. Unless you have deemed the product to be damaged or defective.
2. Return Process:
- To initiate a return, please contact support@longevityuk.net within the specified return period.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will guide you through the return process.
3. Return/Refund Options:
- Refund: Once we receive and inspect the returned item(s), we will initiate a refund to your original method of payment within 5-10 days.
- Exchange: If you wish to exchange the item(s) please specify your preference when contacting our customer service. We will guide you through the exchange process, subject to availability. Please note that the refund may take additional time to appear on your statement, depending on your bank or credit card company.
4. Non-Refundable Items:
- Gift cards or vouchers
- Special offers - such as the defected lavender lucky dip
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support immediately.
- We may require photographic evidence or further information to assess the issue.
- Upon verification, we will provide a replacement, or offer a refund, depending on the circumstances.
6. Return Shipping:
- Unless the return is due to our error or a defective item, the customer is responsible for return shipping costs.
- We recommend using a trackable shipping method to ensure the safe return of the item(s).
- In case of a refund, the original shipping charges (if applicable) are non-refundable.
It's important to note that this return/refund policy is subject to change without prior notice. We encourage our customers to review the policy periodically for any updates or revisions.
If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team at support@longevityuk.net.